The final time your company implemented a brand new idea, how long did it take?
How much time passed before you developed the concept, tested it with researching the market, launched it, measured the outcomes, tweaked this program and realized coming back?
Eighteen months. Half a year?
What about a day, or less?
Get a company ready. The period of time to change ideas into actions is counted in hours. Online hours, that is.
Follow this example. Justin is in charge of a web-based golf store.
One afternoon it occurred to him that ladies golfers are a big and growing market.
That evening Justin logged into the company’s Facebook page and posted a question. “I’d prefer to come up with a golf package specially for women. Any ideas?”
The first hour, no responses. He was confused. Why maybe it was taking such a long time to obtain feedback? The main reason was that the Facebook page was still being new and only had about 1,500 friends. Having a bigger audience that which was about to take place would have simply happened faster.
The second hour, a couple of responses.
By the fourth hour, prior to going to bed, he had several solid ideas generated from a committed subscriber base.
In the morning he created a deal, posted it to the online shop and emailed a trial segment of their network.
In a few minutes, sales. In a few minutes!
What if it didn’t work? Adjust the sale. Email another trial segment and know in a few minutes whether it’s working. Then blast the sale out to all relevant customers and feature it on the homepage.
Idea to action to lead to hours. This is business online.
Whether it feels just a little unsettling, be assured this level of intensity probably already exists inside your organization’s sales department. Sales managers often challenge their reps to consider and act within 24 hours.
“Who will you call today? What percentage of those calls will convert to meetings? What percentage of those meetings are you going to turn into proposals?” As well as on it is going.
It’s not just sales that translate into doing business online. Solidifying and expanding customer relationships, Brand building, thought leadership positioning. Many of these objectives can be turned around on the dime if you have the right foundational pieces in place.
Obviously, you need a “living” website and “thriving” online community. That’s as fundamental to success as using a service or product to sell. Welcome to today.
Beyond that companies need to be strategically aligned, resourced, structured, and their people emotionally prepared to think and act in real time.
Strategically Aligned
Most companies have, hopefully, a properly articulated Long Term Strategy that can take the business from where it’s today to where it may be in five, ten, twenty years. They create a Near Term Strategy that delivers on this year’s objectives, usually monetary, but also offers the stepping stones for achieving the long term plan. Anything that’s created on a daily basis – real-time – has to be aligned with both Long-term and Near Term Strategies.
Resourced
The best individuals have to be working together inside a collaborative mode, from employees who’ve help within the development, marketing, sales, IT, operations, finance, towards the decision making manager and executive.
Structured
Generating ideas and transforming them into actions within hours requires a direct and immediate chain of approval. Ideas cannot bounce around in emails or gather dust on the desk prior to getting to someone who can say, “let’s see what this appears like set up”.
Emotionally Prepared
There are people in your company who may not be ready to think fast or act fast. It scares them. They are not accustomed to it. Train them along the way. Demonstrate how this real-time way of working doesn’t increase the pressure, it infuses more fun to your culture. It’s invigorating and inspiring and infinitely more satisfying.